The 2021 Subaru Love Promise Customer and Community Commitment Award

The 2021 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2021 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is DELLA Subaru of Plattsburgh dedicated locally to the Love Promise?

DELLA Subaru is committed to taking care of our customers the best we can, and giving back to the local community. We have many happy customers who trust us to take extraordinary care of them, their family, and their friends. We also host a variety of events throughout the year that benefit the community. Such as the pet adoption we had at our store this past October, partnering with the YMCA as our local charity for Subaru's share the love event, and many other events we participate in.

Adirondack Animal Shelter

School Supply Donation

Bottle drive for kids Christmas, YMCA

Blankets for Stop Domestic Violence

Did DELLA Subaru of Plattsburgh go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from DELLA Subaru of Plattsburgh

Subaru and DELLA Subaru of Plattsburgh believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Crosstrek vs Black Bear - Jennifer G

Last weekend I decided to come home and visit just for a few days because I wanted to come home for the snow! On my way home from college in Rhode Island, I was about 30 minutes away from my home in Keene in my 2018 crosstrek when I hit a 300-400 lb black bear on a 55 mph backroad going around a slight bend when it was pitch black out. The last thing I remember was the bears eyes and then it went black. I woke up thinking I was going to be severely injured, maybe I was in heaven but nope I was wrapped in airbags all around my body and even my legs! The airbags were so comfortable they felt like pillows! I was amazed because I didn’t have a scratch on me or one injury. Thanks to Subaru I was able to crawl out of my smoking car without any injuries at all coming from such a high impact accident my seat belt broke and I’m only 115 lb. girl! I’m also 20 and was alone in the middle of nowhere when this happened with no service, so my roadside assistance wasn’t working so I had to flag down for help. The bear was very injured and was found about 100 feet from my car when the police arrive (about an hour later). The next morning still being traumatized as my brand new crosstrek was totaled and I needed to get back to college in Rhode Island asap as I only have 2 weeks left. I had no clue what I was doing I was so stressed out, so I just called my dealership. I literally didn’t even know what to tell them because again this was a lease and I HIT A BEAR. I am so thankful that Shae answered the phone that day when I called because she was able to give me a new set of wheels under a week by helping me through just text/call. Shae guided me and advised through the whole process of what I needed to do not just for getting a new car but how to deal with insurance and just she went above and beyond to help me get my accident figured out so I could go back to school. She just really understood that, and I don’t think anyone else could of enough. I can say that I feel like a very valued customer by Subaru and especially thanks to Shae for being so amazing and diligent with me as I have never been in this position before and the timing of this for me is awful as I have two weeks of college left. I wouldn’t recommend any other car to anyone else and Subaru earned themselves a lifetime customer with the safety protection of that vehicle and the amazing customer service that I have experienced all around.

Crosstrek vs Black Bear

Subaru Love Promise at Della Subaru - Shirley M

Wonderful, "Subaru Love Promise " held at Della Subaru, Platsburgh, New York. 12901 "Our host Shae Osborne" put on wonderful adoption day experience for The North Country Animal Shelter. A chance to find new homes for some of our pets by this adoption event. It was well organized, with safety measures of masks, social distancing, and hand sanitizers available. Applications were taken and pre-approved prior to the event. We knew ahead of time who would make great pet parents. With Covid-19 making it so difficult to hold any events, this was a welcome distraction and event to get out in the sunshine and make new friends. It was also a chance for the adoptable pets to socialize and find their forever home. Older adults who had their fur friend pass away and needed a new friend to fill the void that covid-19 has given their lives. A 10 year old dog needing a new home as her owner had passed away. Aged pets are hard to place. Few are willing to open their hearts to an older pet that may be on the edge of health issues. It took just this one family, willing to take a chance and adopt Bailey. The laughter and giggles of the young who can't resist the wiggles of happiness from the puppies and kittens. Shae had a table set for the children to color and draw a picture of their own pet. With Sippy boxes and wrapped crackers to keep them safe for the children to enjoy as they colored cartoon sheets that educated children on pet overpopulation, spay and neuter, adopt and most of all, Pets Need Love! Shae and Della Subaru for the whole of October collects and has collected, many different items needed to care for the pets at the shelter. Even the local Police Department showed up with their cruiser filled with dog and cat food. The North Country Animal Control Center Inc. DBA North Country Animal Shelter is a New York State Registered Shelter/Rescue No:RRO55. We are a small shelter rescue in Malone, New York 12953. We are honored that Shae Osborne and Della Subaru chose our shelter to sponsor during this amazing event. What Shae and her coworkers did not know at the time she asked if they could sponsor the Shelter is. The rescue vehicle used to transport rescue pets is, a 2009 Subaru Forester. Purchased brand new off the lot when it was McBride's Subaru, Now Della Subaru. It has gotten me to and back again to every call I am called to go out on. Back roads, main roads, mountain roads, rain, ice and snow. When called out I know I will be safe and I will return. Thank You Shae Osborne, Della Subaru staff and everyone who let us be a part of " Love Subaru Promise ". On November 1, 2020, we will return to pick up all the donations you have collected. Shirley Morton North Country Animal Control Center DBA/ North Country Animal Shelter

DBA /North Country Animal Shelter
Subaru Love Promise at Della Subaru

Subaru Impacting families and children - Justin I

As the CEO of the plattsburgh YMCA, we are only as good as the relationships and partnerships we create. It’s an important part of how our local YMCA impacts the communities we serve across the North County of New York State. So when a business like Subaru reaches out and wants to create a partnership and relationship unsolicited you know there are good things about happen. Almost three years ago the owners of Della Subaru family reached out and shared that they wanted to partner on their Share the Love event. This turned out to be an incredible relationship that is going into its third year with the Plattsburgh YMCA. During this event whenever someone purchases a vehicle the new owner can choose out of five charities to donate to. We are honored to be the local choice. For the last two years Subaru contributed over $37,000 to our Plattsburgh YMCA. These dollars went directly to families and children in our community that otherwise could not afford the cost of programs. Programs like child care where 50 families received reduced tuition- so the parents could continue to work to provide for their family. Or membership to the Y -where 40 families had reduced fees so families can exercise and be healthy as a family. The Share the Love program enabled over 100 children to attend summer camp- giving them time in the summer months to learn new skills, make new friends and create memories that will last a lifetime. Our small YMCA counts on the community for donations as part of its mission as a charitable non-profit and this new partnership going into its third year has been such an incredible partnership and each year it grows. The first year they donated almost $17,000 and the 2nd year just under $21,000. But it’s important to mention that this partnership is not a “transactional” one. I truly believe that Subaru and the Della family wants to connect with the communities they serve. I am humbled and honored to be entering our third year with Della Subaru and look to help more members of our community have equal access to the YMCA regardless of their economic challenges. Thank you Subaru and thank you Della family for your continued support and partnership.

Subaru Impacting families and children

Cans for Kids - TJ R

I just wanted to thank Alesha and the Subaru family for taking it upon themselves to kick start our annual Cans for Kids bottle drive to support local children in need at Christmas time. We are overwhelmed by their commitment to our community and cannot thank them enough for showing the community what it means to be outstanding!!! Corporal T.J. Rabideau Plattsburgh City Police Local 812

Plattsburgh City Police
Cans for Kids


Our family is in love again! We are back in the Subaru family and loving every minute of it. My wife and I recently found ourselves car shopping. We always loved Subaru and had one years ago, but now was the time to come back to this family. But of the best part of this story was the customer service that sold the deal. Andrew was our guide. There was no "sales pitch"; no "lets make a deal". It was pure customer service that truly made us happy. Andrew made us feel comfortable. He asked what we were looking for in a new car; anything that we absolutely could not live without. And with a family of 5 and dog (Lyla) and the fact that we do a fair amount of traveling-it was important that we got the right car. We ended up test driving the ASCENT - this was the car. Andrew walked us through the process and again made sure that it was what we wanted and had what we needed for the family. We left that day to think it over- Andrew gave us his personal cell phone in case of questions. When we came back Andrew met our needs for the sale and within 24 hrs we drove away with a great car. We opted for a leasing option because of our personal needs. But before we left Andrew introduced us to the Subaru team, walked us through the features of the car, and continued over the next few days to check in on how we were doing. I have worked in the customer service field for over 30 years and this was top notch. Subaru is a great car and with all the amazing safety features for my family, it was the best choice. Della Subaru is truly a community dealership and cares about the relationship over the sale and that's what brought us back into the Subaru family.


Thank you for the School Supplies - Jan R

I would like to thank Della Subaru and Shaylynn Holland-Osborne for the school supplies that were provided to my home daycare. In these difficult times, it is reassuring to know that local businesses like you are looking out for the kids in our community. Our school district is currently fully remote until the beginning of October, so the added supplies made schooling from home and daycare much easier, and it took the pressure off parents having to spend extra money that was not in the budget this year for materials. The donation is very much appreciated, and I would like to again thank Shaylynn and the whole team at Della Suburu for the generous donation.

Thank you for the School Supplies

PLATTSBURGH YMCA GETS $16,775! - Ernesto G

The Plattsburgh, NY YMCA just received a check for $16,775! This very generous amount was made possible by DELLA Subaru and Subaru of America. The sales reps worked very hard during the winter months and proceeds from new car sales were pooled and given to the very deserving local YMCA. Justin Inhe, the YMCA Director and the Plattsburgh City Mayor, Colin Read also attended the event. The staff, at DELLA Subaru, is so lucky to have a great community that supports them and allows them to reciprocate. This is a true example of "SHOW THE LOVE"!!!!! The biggest smiles in the photo belong to Christopher and Anthony Della Bella as well as Anne Robillard-Esposito, Subaru Dealer Rep.!